Service Directory

A comprehensive service directory for seniors, families, care takers and service providers in the region.

Addictions Helpline

Work Phone: 1-866-332-2322 Website: https://www.albertahealthservices.ca/
Notes

Open 24 hours a day, 7 days a week.

 

A toll-free confidential line open to residents of Alberta.

Provides alcohol, tobacco, drugs, and gambling support by supplying information and referral to services available in the province.

Advisory Committee on Aging (ACoA)

Photo of Advisory Committee on Aging (ACoA)
Work 9909 Franklin Avenue Fort McMurray, AB T9H 2K4 Work Phone: 780-788-4364 Website: www.rmwb.ca/acoa

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The Advisory Committee on Aging (ACoA) is a council appointed committee that is mandated to gather public input and make strategic recommendations to Council regarding service delivery for seniors. The ACoA and its partner agencies have participated in a series of engagements to capture public input towards the Committee’s vision of Aging with Dignity in Wood Buffalo. With Council approval, the ACoA is designated as an Age Friendly Community under the World Health Organization.

Aging affects everyone. If you have a senior related question, comment or concern please contact the ACoA.

Alberta Aids to Daily Living (AADL)

Work 10th Floor, Milner Building 10040 104 Street Edmonton, AB T5J 0Z2 Work Phone: 1-877-644-9992
Biography

Hours of Operation

 

Monday to Friday: (Walk-in) 8:15 a.m. – 4:30 p.m.         (Phone) 7:30 a.m. – 8:00 p.m.

Lunch: 12:00 p.m. – 1:00 p.m.

Saturday, Sunday, and Holidays: Closed

 

 

Notes

The AADL program assists seniors in Alberta with long-term disability, chronic illness or terminal illness to maintain independence by providing basic medical equipment and supplies.

 

An assessment will be completed by an AADL authorizer such as a nurse, physical therapist, occupational therapist, or other Healthcare professionals who work in a community health care centre, hospital or home care program.

 

AADL is a cost-share program. You pay 25% of the cost to a maximum of $500 per individual, per benefit year.

 

Low-income seniors may be exempt from cost-sharing. Your authorizer or will have cost-sharing exemption application.

 

For more information about what is covered contact the call centre.

Alberta Health Advocates – Seniors

Photo of Alberta Health Advocates – Seniors
Work 9th Floor, 106th Street Tower 10055 106 Street Edmonton, AB T5J 2Y2 Work Phone: 780-422-1812 Website: http://www.albertahealthadvocates.ca/seniors

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Biography

Alberta’s Seniors’ Advocate is taking on a new role within Alberta’s system of supports and services for seniors. The Seniors’ Advocate will:

  • Request inspections, investigations, and quality and safety assessments related to care provided in seniors’ facilities
  • Refer seniors’ concerns and complaints to the appropriate place or places
  • Provide information and referrals to seniors, their families, and caregivers regarding government-funded seniors’ health, continuing care, and social support programs and services
  • Provide public education on the rights, interests and needs of seniors

Alberta Health Care – Personal Health Number

Work Mailing Address P.O. Box 1360, Station Main Edmonton, AB T5J 2N3 Work Phone: Toll Free in Alberta, Dial 310-0000 then when prompted dial 780-427-1432 Website: https://www.alberta.ca/ahcip.aspx
Biography

Hours of Operation

Monday to Friday: 8:15 a.m. – 4:30 p.m.

Saturday, Sunday, and Holidays: Closed

Notes

Call with any questions regarding your health care and health care insurance coverage in Alberta.

 

Inquire about your account or make any personal changes by calling.

 

To make any changes in person or to register for Alberta Health Care, you may visit:

 

Alberta Motor Association (if you are a member)

4 Hospital Street

 

Fort McMurray Vehicle Licensing and Registry

300-10003 Biggs Avenue

 

Timberlea Licensing and Registry

3-118 Millennium Drive

Alberta Health Care Insurance Plan – Coverage for Seniors

Work Phone: Customer Service: 780-427-1432 Work Phone: Alberta Blue Cross: 1-800-661-6995 Website: https://www.alberta.ca/seniors-health-benefits.aspx
Biography

Hours of Operation

 

Customer service

Monday to Friday: 8:15 a.m. – 4:30 p.m.

Saturday, Sunday, and Holidays: Closed

 

Alberta Blue Cross, Claims Inquiries 

Monday to Friday: 8:30 a.m. – 5:00 p.m.

Saturday, Sunday, and Holidays: Closed

Notes

Benefits provided

 

Prescription drugs

 

Prescription drugs listed in the Alberta Drug Benefit List are covered. The co-payment is 30% to a maximum of $25. A co-payment is the portion of the prescription cost you pay to your pharmacy when you have your prescription filled. For most prescriptions, you will not pay more than $25 for each prescription. Prescription drugs covered under the plan are listed in the Alberta Drug Benefit List.

 

 

Diabetic supplies

 

Diabetic supply coverage is for insulin-treated diabetics only. Up to a maximum of $600 per eligible person each benefit year is covered for diabetic supplies purchased from a licensed pharmacy. Diabetic supplies include needles, syringes, lancets, and both blood glucose and urine testing strips.

 

Ambulance services

 

Seniors, age 65 and over, enrolled in the Coverage for Seniors program do not receive a bill for ambulance services. AHCIP pays the complete cost of ambulance services.

Ambulance services are covered to the maximum rate established by the Alberta government for treatment, and transportation to and from a general, active treatment hospital in the event of illness or injury.

Transportation must be provided in a ground vehicle approved under the Emergency Health Services Act and regulations. It does not include interfacility transfer by ambulance.

 

 

Clinical psychological services

 

Coverage for clinical psychological services are up to $60 per visit, to a maximum of $300 per family each benefit year for treatment of mental or emotional illness by a registered chartered psychologist.

 

Home nursing care

 

Coverage for home nursing care is up to $200 per family each benefit year for nursing care provided in the patient’s home by written order of a physician. Home nursing care must be provided by a registered nurse or licensed practical nurse who is not a relative of the patient.

 

Chiropractic services

 

Coverage for chiropractic services is up to $25 per visit to a maximum of $200 per person each benefit year. The chiropractor must be a licensed Alberta practitioner.

 

What is not covered

 

The following are not covered under the Coverage for Seniors program:

  • claims for benefit expenses incurred prior to the effective date of coverage
  • claims for benefit expenses received by Alberta Blue Cross more than 12 months after the service was provided
  • services covered by the AHCIP
  • charges for drugs supplied directly and charged for by a physician, with the exception of allergy serums
  • registration, admission or user fees charged by a hospital
  • drug products not listed in the Alberta Drug Benefit List – ask your pharmacist or physician if your prescribed medication is on this list
  • semi-private or private hospital room
  • travel insurance for emergency hospital and medical expenses outside of the province or country

Alberta Health Service – Mental Health Services

Photo of Alberta Health Service – Mental Health Services
Home 339 Powder Drive, Unit 120 Fort McMurray, AB T9K 2W6 Work Phone: 780-793-8360 Website: www.albertahealthservices.ca/info/service.aspx?id=7484
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Providing one-on-one mental health therapy services, by referral from physician or through the Mental Health walk-in clinic.

Assertive Outreach Services (AOS): A team from Alberta Health Services work with clients who live with a persistent mental illness. Services that are offered through the AOS program include: transportation to medical appointments, home visits, retrieval of medication, and access to a nurse for assistance with administering medications.

Alberta Health Services

Photo of Alberta Health Services
Mental Health Helpline Work Phone: 1-877-303-2642 Website: http://www.albertahealthservices.ca/info/servic…
Biography

A confidential and anonymous service that provides crisis intervention to callers.

Information will be provided about mental health programs and services, and if needed referrals can be made to other agencies in the province.

Alberta Health Services

Photo of Alberta Health Services
Northern Lights Regional Health Centre Work Phone: 780-791-6161 Website: www.albertahealthservices.ca/facilities.asp?pid=facility&rid=1000249
Biography

If you have a loved one or friend in the hospital you may call for any patient information (information will not be released unless authorized by a nurse first).

Wash hands upon arrival and when leaving the hospital.

Call 911 if you are experiencing a medical emergency.

Alberta Health Services – Home Care

Photo of Alberta Health Services – Home Care
Social Work for Home Care and the Continuing Care Unit Work 203-108 Wolverine Drive Fort McMurray, Alberta T9H 4Y7 Work Phone: 780-791-6250 Work Phone: Toll Free: 1-855-371-4122 (Continuing Care Access Phone Number) Website: www.albertahealthservices.ca/cc/page13336.aspx

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Home Care helps people who live at home and need support with care after surgery, long-term care, palliative care, and respite services.

A case manager nurse will meet with clients to help decide what service will best support them.

The Continuing Care Access Phone Number has someone available Monday to Friday 8:15 a.m. to 4:30 p.m. and Saturday, Sunday and Holidays on call.

Most services are covered but there may be charges for services that are not covered by Alberta Health Care Insurance.

Alberta Health Services – Public Health

Photo of Alberta Health Services – Public Health
Work Conklin Nakewin Community Hall Work Phone: 780-559-2011 – Booking Phone Number for Immunizations Work Phone: (Fort McMurray) 780-791-6247 Booking Phone Number for Immunizations
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Visits Conklin twice per month 11:00 a.m. – 2:00 p.m.

 

Call in advance to book any request for immunizations. Will accept walk-in requests. Visits Conklin twice per month.

Immunizations are provided such as: Tetanus, Pneumococcal, Influenza during the flu season, and the Shingles vaccine (Shingles vaccine is provided on a pre-booking basis and there is a charge to receive this vaccine)

Provides guidance and referrals to clients who are seeking a service within the health care system that is not offered through Public Health.

Alberta Health Services – Indigenous Health Liaison (Anzac)

Photo of Alberta Health Services – Indigenous Health Liaison (Anzac)
Contact: Lorraine Albert Work Phone: 587-645-2542 Website: https://www.albertahealthservices.ca/findhealth/service.aspx?Id=1069856&facilityId=1011557

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Provides support and health information to healthcare providers, Indigenous patients/clients and their families through personal visits. Specifically, this includes:

  • • Assistance navigating the healthcare system;
  • • Referrals to addictions and mental health supports;
  • • Counselling services;
  • • Assessments;
  • • Assisted referrals.

Alberta Health Services – Indigenous Health Liaison (Conklin)

Photo of Alberta Health Services – Indigenous Health Liaison (Conklin)
Contact: Lorraine Albert Work Phone: 587-645-2542 Website: https://www.albertahealthservices.ca/findhealth/service.aspx?Id=1069856&facilityId=1011557

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Notes

Provides support and health information to healthcare providers, Indigenous patients/clients and their families through personal visits. Specifically, this includes:

  • Assistance navigating the healthcare system;
  • Referrals to addictions and mental health supports;
  • Counselling services;
  • Assessments;
  • Assisted referrals.

Alberta Health Services – Indigenous Health Liaison (Fort Chipewyan)

Photo of Alberta Health Services – Indigenous Health Liaison (Fort Chipewyan)
Contact: Lorraine Albert Work Phone: 587-645-2542 Website: www.albertahealthservices.ca/info/facility.aspx?id=1011557&service=1069856

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Notes

Provides support and health information to healthcare providers, Indigenous patients/clients and their families through personal visits. Specifically, this includes:

  • Assistance navigating the healthcare system;
  • Referrals to addictions and mental health supports;
  • Counselling services;
  • Assessments;
  • Assisted referrals.

Alberta Health Services – Indigenous Health Liaison (Fort McKay)

Photo of Alberta Health Services – Indigenous Health Liaison (Fort McKay)
Contact: Lorraine Albert Work Phone: 587-645-2542 Website: https://www.albertahealthservices.ca/findhealth/service.aspx?Id=1069856&facilityId=1011557

Custom Metadata Fields

Notes

Provides support and health information to healthcare providers, Indigenous patients/clients and their families through personal visits. Specifically, this includes:

  • Assistance navigating the healthcare system;
  • Referrals to addictions and mental health supports;
  • Counselling services;
  • Assessments;
  • Assisted referrals.

Alberta Health Services – Indigenous Health Liaison (Fort McMurray)

Photo of Alberta Health Services – Indigenous Health Liaison (Fort McMurray)
Contact: Tammy Couchie Work 113 Thickwood Blvd Fort McMurray, AB T9H 5E5 Work Phone: 780-793-7371 Website: https://www.albertahealthservices.ca/findhealth/service.aspx?Id=1069856&facilityId=1011557

Custom Metadata Fields

Notes

Provides support and health information to healthcare providers, Indigenous patients/clients and their families through personal visits. Specifically, this includes:

  • • Assistance navigating the healthcare system;
  • • Referrals to addictions and mental health supports;
  • • Counselling services;
  • • Assessments;
  • • Assisted referrals

Alberta Health Services – Indigenous Health Liaison (Janvier)

Photo of Alberta Health Services – Indigenous Health Liaison (Janvier)
Contact: Lorraine Albert Work Phone: 587-645-2542 Website: https://www.albertahealthservices.ca/findhealth/service.aspx?Id=1069856&facilityId=1011557

Custom Metadata Fields

Notes

Provides support and health information to healthcare providers, Indigenous patients/clients and their families through personal visits. Specifically, this includes:

  • Assistance navigating the healthcare system;
  • Referrals to addictions and mental health supports;
  • Counselling services;
  • Assessments;
  • Assisted referrals.

Alberta Health Services – Mental Health Walk In Clinic

Photo of Alberta Health Services – Mental Health Walk In Clinic
Work 339 Powder Drive, Unit 120 Fort McMurray, AB AB T9K 2W6 Work Phone: 780-793-8360 Website: www.albertahealthservices.ca/info/facility.aspx?id=1024502&service=1009754

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A short-term counselling service to help people make changes in their lives.

The focus of counselling is to help people make changes in their lives by learning what their strengths are and using them.

Reasons for needing this support can include stress, grieving, parenting, relationships, depression and anxiety.

Confidential counselling sessions are 50 minutes.

Referrals can be made to other medical professionals as needed.

Alberta Health Services-Continuing Care Hospital 4th Floor

Photo of Alberta Health Services-Continuing Care Hospital 4th Floor
Contact: Katherine Price Work 7 Hospital Street Fort McMurray, Alberta T9H 1P2 Work Phone: 780-791-6251 Website: www.albertahealthservices.ca/facilities.asp

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Regular activities for long-term care patients throughout the week.

Families may attend any activity with their loved one who are at long-term care.

There is one community respite bed available. For admission criteria and availability contact Denise.

Alberta Health Services: Addiction and Mental Health

Photo of Alberta Health Services: Addiction and Mental Health
Contact: Kyla Delorey Work 339 Powder Drive, Unit 120 Fort McMurray, AB T9K 2W6 Work Phone: 1-866-332-2322 (24-hour helpline) Work Phone: Kyla Delorey: 780-793-8360 Website: www.albertahealthservices.ca.amh.asp
Biography

Walk-in Counselling Services: 8 a.m. – 7 p.m. (Mon-Fri)

Appointments: 8 a.m. – 7 p.m. (Mon-Fri)

 

Notes

We are here to help individuals and family members of all ages who are experiencing addiction and mental health problems and/or related problems. This may include:

  • Substance use
  • Depression
  • Anxiety
  • Family or relationship concerns
  • Legal-related issues
  • Trauma and/or stress
  • Severe and persistent mental illnesses

 

Services we offer are:

  • Walk-in Counselling: Assessment, support, intake, referrals, and resourcing.
  • Addiction Counselling: Individual counselling sessions, groups, referrals, family supports, and skill building.
  • Mental Health Therapy: Assessments, individual therapy sessions, referrals, groups, family supports, skill building.
  • Family Violence Support: Support to court-ordered individuals with addicition and mental health problems who committed domestic violence.
  • Diversion Support: Help for court-ordered individuals with addiction and mental health needs who are experiencing minor criminal offences.
  • Assertive Outreach Services: Support to individuals living with a severe and persistent mental illness.
  • Street Connect: Mental health and medical support to our homeless or near homeless clients.

 

Additional community services that are available are:

  • Education and awareness training.
  • Rural outreach services to schools, clinics and centers.

 

For more information please contact Kyla Delorey at 780-793-8360.